Refund and Returns Policy for Dazzle Gemm
Effective Date:
At Dazzle Gemm, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund process. Please carefully review the details of our policy below.
1. Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to request a return or exchange.
- Condition: Items must be returned in their original condition, unworn, and with all original packaging and tags attached. Rings that show signs of wear or damage are not eligible for return.
- Non-Returnable Items: Customized or personalized rings, gift cards, and items marked as final sale are non-returnable.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@dazzlegemm.com or call us at 430-970-9934 within 30 days of receiving your item. Please provide your order number and reason for the return.
- Return Approval: Once your return is approved, we will provide instructions on how and where to send the item.
- Ship the Item: Pack the item securely in its original packaging and send it to the provided address. You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.
3. Refund Process
Once we receive and inspect your returned item, we will:
- Issue a refund to your original payment method within 5-7 business days.
- Send you an email confirmation once the refund has been processed.
Please note:
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
- If the returned item is not in its original condition, a deduction may be made from your refund to cover the loss in value.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@dazzlegemm.com or call 430-970-9934 within 7 days of receiving the item. We will arrange for a replacement or refund, including covering return shipping costs if the item is found to be defective.
6. Cancellations
- Before Shipment: If you need to cancel your order, you may do so as long as the item has not been shipped. Contact us at 430-970-9934 or email us at info@dazzlegemm.com to request cancellation. Once the item has shipped, you will need to follow our return process to receive a refund.
7. Contact Us
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:
Dazzle Gemm
Street: 1699 Scenicview Drive, Athens, Texas, United States
Phone: 430-970-9934
Email: info@dazzlegemm.com
