Shipping Policy
Effective Date: January 16, 2025
At Dazzle Gemm, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website dazzlegemm.com. Please read the following information carefully.
1. Shipping Destinations
- United States: We ship to all states within the United States, including Alaska and Hawaii.
- International Shipping: At this time, international shipping is available on a limited basis. For inquiries, please contact us at info@dazzlegemm.com.
2. Shipping Methods and Costs
- Shipping Options: We offer multiple shipping options, including standard, expedited, and express shipping. The available options will be displayed during checkout.
- Shipping Costs: Shipping costs are calculated based on the shipping destination, selected method, and order weight. Exact costs will be displayed at checkout.
3. Processing Time
- Standard Processing Time: Orders are typically processed within 2-5 business days after payment is confirmed.
- Delays: Processing times may vary during peak periods, holidays, or due to stock availability.
- Pre-Orders: Items marked as pre-order will have estimated processing times indicated on the product page. Orders containing pre-order items will be shipped once all items are available.
4. Delivery Timeframes
- Estimated Delivery Times:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- Express Shipping: 1-2 business days.
- Tracking: A tracking number will be provided via email once your order has been shipped. Delivery times may vary based on the shipping carrier and destination.
5. Lost, Damaged, or Delayed Shipments
- Lost Packages: If your package is lost during transit, please contact us at info@dazzlegemm.com or call us at 430-970-9934. We will work with the shipping carrier to resolve the issue promptly.
- Damaged Packages: If your order arrives damaged, notify us within 7 days of receipt with photos of the damaged item and packaging.
- Delayed Shipments: Shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. We are not responsible for delays caused by shipping carriers.
6. Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Certain items may be restricted or unavailable for shipping due to regulations or carrier limitations.
7. Changes to Shipping Address
If you need to update your shipping address, please contact us immediately at info@dazzlegemm.com or 430-970-9934. Changes can only be made before the order is shipped.
8. Contact Us
If you have any questions or concerns regarding this Shipping Policy, please reach out to us at:
Dazzle Gemm
Email: info@dazzlegemm.com
Phone: 430-970-9934
